3Com IP Messaging Solutions
IP Messaging for Building Effective Business Communications
IP Messaging Module - Convergence Applications Timely action drives
business advantage and IP messaging is a cornerstone in delivering
this benefit. It helps staff meet clients on short notice, respond
to a manager's request in minutes, speak directly to a person when
making a call instead of to voice mail, and backup and centrally
store voicemail messages to satisfy regulatory requirements.
The 3Com® IP Messaging module is server software
designed for centralized voice mail, fax mail and e-mail service.
It is equipped with RAID systems or optional SAN interfaces to avoid
single points of failure and provide massive storage. There is no
need for adjunct processors, proprietary cards, software management,
user administration, or voicemail maintenance costs on every PBX.
Shared advanced services such as text-to-speech can create impressive
savings as well as improved efficiency and brand perception. Using
the scripting capabilities inherent in the 3Com IP Messaging module,
customers or 3Com professional services staff can prepare user interface
prompts and logic that models popular releases of leading voice-mail
systems, significantly reducing user training costs and user support
problems on system cut-over.
Today, unique and disparate systems and presence requirements
for voice mail, e-mail, and faxes result in voice mail that is only
accessible from the telephone, e-mail only from the PC, and faxes
only in person. 3Com IP messaging software changes all that. Users
can see their voice and fax mail as e-mail, and can even have their
e-mail read to them. This integration enables faster responses and
accelerated productivity. With the 3Com IP Messaging module, users
have access to extensive distribution list capabilities, including
the ability to schedule delivery of messages. Executives can broadcast
time-sensitive motivational messages to a global distribution list.
Messages are actively delivered with delivery confirmation to off-net
With the find me/follow me feature of the 3Com IP
Messaging module customer calls can be given special message treatment.
Users can configure service to send all calls or special calls to
their choice of telephones, including cell phones. Callers record
their name while a software agent finds the user. At all times,
the user remains in control of the call path so customers can more
successfully reach their called parties. Advanced Interactive Voice
Response service is easily integrated into customer databases and
applications for more satisfying interactions with shorter hold
The 3Com IP Messaging module enables the following
- Centralized maintenance that reduces cost of upgrade
- Reduced training needs resulting from support
for popular user interfaces
- Runs on the 3Com V7000
platform simultaneously with the VCX™IP
Increased user productivity
- Faster review of messages and actions:
- Voice mail available as e-mail
- Fax mail delivered as e-mail
- Read-me e-mail
- Broadcasts able to deliver faster response to
- Extensive distribution list capabilities
- Anyone able to send anyone a voice message
Strengthened customer interactions
- Find me/follow me services offering special message
- Interactive Voice Response for accelerated service
and shorter hold times
- Read-me e-mail to shorten the gap between customer
action and employee response
3Com IP Messaging
3Com IP Messaging Products
||3Com NBX IP Messaging 12 Port Bundle
||3Com NBX IP Messaging 1 Port
||3Com NBX IP Messaging/Conferencing
||3Com NBX IP Messaging Hard Disk FRU
||3Com NBX IP Messaging/Conferencing
Redundant RAID Hard Disk
on 3Com IP Messaging?
Just give us a call 800-884-6945 and our
friendly 3Com telephony staff will be happy to assist you.
By contacting us, we can also make you aware of specials and
deals on 3Com phones.